By signing up to our website and purchasing products from Samphire Foods Ltd., you are agreeing to the terms and conditions of sale, which apply to all transactions on www.samphirefoods.co.uk Signing up to the service means we must have the following information:
1) Your address, including the postcode of the billing address associated with the payment card.
2) Your home telephone number.
3) Your email address, so we can supply you with important information such as your order confirmation and delivery information.
There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase at www.samphirefoods.co.uk shall require new payment details entered. It is your responsibility to keep your password secure.
2. PRODUCT PRICES
The price of goods charged shall be as quoted on the website at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. Due to differing product promotions the prices displayed on the website may vary to prices in our retail store. If you order a large portion-size of a meal and it is not available then we will endeavour to supply the same number of total portions but in smaller tray sizes. Your card will not be charged extra if the price of these smaller trays is greater than the ordered amount. All of our food products are zero-rated for VAT. However, the price of our drinks have VAT included in the advertised price. Our minimum order level is £30.00 on food items with free delivery on any orders over £85.00 on food items in England and Wales with reduced delivery charges elsewhere. We do not have a large mark up on the sell of our drinks and therefore there must be a minimum amount spent on food to qualify for delivery. If shortages of a product mean that the total price of the dispatched goods fall below any delivery threshold, Samphire Foods shall honour the original delivery charge. Prices of goods do not include the delivery charge. You must be over 18 years old to purchase alcoholic drinks.
3. VOUCHERS AND DISCOUNTS
Certain discounts will not be available for online orders, such as staff discount and any local adverts, vouchers or charitable promotions that do not include an online voucher code.
Our product promotions are available to all and are accessible from the homepage. They will be applied automatically when you add the correct items into your basket where they will be highlighted as a promotion for you to check. Product promotions that are live on the website are compulsory if you add the correct combination into your basket. Unfortunately opting out from these is not possible.
1. Unfortunately Shop Gift Vouchers are not redeemable for online orders and Online Gift Vouchers for Click & Collect and Home Delivery are not redeemable in our retail stores.
2. Vouchers cannot be exchanged or refunded for cash.
3. Samphire Foods Ltd. is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not, furthermore we reserve the right to refuse any vouchers which have been mutilated, damaged or defaced.
4. Vouchers are only valid with the unique serial number printed on the reverse. Voucher is only valid for the £10 or £5 printed on the voucher and photocopies will not be accepted.
For local home delivery this will be made in our own refrigerated van. For national deliveries we use a third-party next day carrier to delivery all items purchased from www.samphirefoods.co.uk. If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the customer. Special requirements shall be followed, but please make sure that they are deemed ‘reasonable’. Or instructions to knock at a neighbour’s house should mean it is within short walking distance of your property and does not involve the courier travelling any further. Where a premium delivery service (before 10am, before 12pm) is specified your order shall be prioritised and we shall endeavour to deliver your food by this time. However due to circumstances beyond our control such as weather and traffic conditions we may not always be able to deliver by the time specified. In this situation we shall try to deliver later in the day and will refund the extra paid for the premium delivery service. We shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can’t guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.
5. CLICK & COLLECT
We’ll do all we can to make sure your order is ready on time and that all of the meals are available, but we can’t be liable for any other loss, costs or damage caused by a delay to your collection, or for any part of the order being out of stock. Wherever possible we’ll contact you in advance to let you know if anything’s missing or will be delayed. Missing meals will be refunded or may be swapped for an alternative item(s) of the same price with your agreement.
Please note that refunds may take 2-3 working days to be credited to your account and can only be refunded to the card used for payment.
If you want someone to collect on your behalf they must bring a payment card with your name on it as proof of ID and either our order confirmation email or SMS confirmation. We will accept Gift Vouchers and promotional vouchers (where stated in individual promotion T&CS) for Click & Collect orders however the voucher(s) must brought in when the order is collected; if a voucher can’t be verified then this amount will be charged separately and must be paid for before the order can be taken away.
6. CANCELLING AN ORDER
(United Kingdom Distance Selling Regulations)
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk. Orders for our ready meals can be cancelled no less than 24 hours before they are dispatched. Orders for our Dinner Kits cannot be cancelled once production has started(normally 2 days before dispatch) and any special orders for events or dinner parties need a minimum of 7 days’ notice. If less than 21 days, there will be a 5% charge of the total amount.
7. WHAT IF I’M NOT HAPPY WITH MY GOODS?
Our refund policy
If you are unsatisfied with any of the items in your order or any part of the delivery service from Samphire Foods please contact us – either by emailing us via the Contact Us page of the website or by telephoning 01548 288182. As we sell perishable goods, we ask that you – the customer – inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on 01548 288182. We shall be happy to exchange or refund any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible.